ze66 Privacy Policy Your Information Is Protected

Introduction and Scope

ze66 ("we", "our", "platform") operates a reliable online casino and betting service for users in Bangladesh. This privacy policy ("policy") describes our commitments and practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This policy applies to all ze66 services, websites, and mobile applications. By using our platform, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, you are requested to refrain from using our services.

We believe that your privacy is a fundamental right. That is why ze66 always gives the highest priority to the protection of personal information. Using SSL encryption and advanced security technology, we keep every transaction and account detail secure.

What Information We Collect

ze66 only collects information that is necessary to provide our services, ensure security, and meet legal obligations. A detailed description of the information collected is provided below:

Identity Information

Full name (in Bengali or English)
Date of birth (for age verification)
National ID number
Username and password
Photo (for KYC verification)

Contact Information

Email address
Mobile number
Current address
bKash / Nagad / Rocket / Upay number

Financial Information

Deposit and withdrawal history
Payment method details
Transaction amounts and dates
Limited bank account information

Technical Information

IP address and device type
Browser and operating system information
Cookie and session data
Site usage logs and patterns

Gaming Activity Information

Game play history and results
Bet amounts and frequency
Bonus usage records
Live chat conversations

Location Information

Approximate geographic location (IP-based)
Country and time zone
Language preference

Purpose of Data Use

ze66 uses the collected information only for the following legitimate purposes. We never sell your information to third parties.

Account Management: To handle all account-related activities including registration, login, password recovery, and account verification.
Service Delivery: To provide gaming services, live casino, slots, cricket betting, and other entertainment features.
Financial Transaction Processing: To securely complete deposit and withdrawal processes via bKash, Nagad, Rocket, and Upay.
Identity and Age Verification: To confirm user identity and the 21+ age requirement through the KYC (Know Your Customer) process.
Fraud Prevention: To detect and prevent illegal activity, money laundering, and fraudulent transactions.
Customer Support: To resolve your issues quickly through 24/7 live chat support in Bengali and via email.
Responsible Gaming: To monitor unusual gaming patterns and help protect the wellbeing of users.
Service Improvement: To analyze user experience and further improve the quality of the platform.
Marketing Communications (with consent): To keep you informed about bonus offers, promotions, and important updates, subject to your permission.

Sharing Information with Third Parties

ze66 never sells your personal information. However, sharing information may be necessary in certain situations:

Service Provider Partners

Limited information may be shared with payment processors, technology infrastructure providers, and game software suppliers. These partners are required to comply with ze66's privacy standards. Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate under their own policies.

Legal Obligations

Information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or other legal requirements. In such cases, we provide only the minimum information necessary.

Fraud and Security

Specific information may be shared with relevant authorities for anti-money laundering (AML) and fraud prevention purposes. This is essential to protect the interests of all users.

Business Transfers

In the event of a business merger or acquisition, user information may be transferred. However, users will be notified in advance and the protections of this privacy policy will remain in place.

Data Security Measures

ze66 uses the highest industry-standard security technology to keep your personal information safe.

SSL Encryption

All data transmissions are secured with 256-bit SSL encryption.

Firewall Protection

An advanced firewall system prevents unauthorized access.

Two-Factor Authentication

A two-step authentication method for account security.

Continuous Monitoring

24/7 system monitoring to detect suspicious activity.

⚠️ Your Responsibilities

Alongside our technical protections, you also have some responsibilities. Never share your password with anyone. End your session after logging in on a public or shared device. If you notice any suspicious activity, inform our support team immediately.

Cookie Policy

The ze66 website uses cookies and similar tracking technologies to improve service quality.

Essential Cookies

Essential for the basic functionality of the website. These cookies are used to maintain login sessions, perform security checks, and protect forms. They cannot be disabled.

Functionality Cookies

Used to remember your preferences and settings, such as language selection and game preferences. These cookies provide a personalized experience.

Analytics Cookies

Help improve the service by analyzing site usage patterns. This information is collected in aggregate form and cannot be linked to any individual.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent many ze66 services from working properly.

Data Retention Period

ze66 retains your information only for as long as necessary. The retention periods for various types of information are listed below:

Data Type	Retention Period	Reason
Account Information	For as long as the account is active	Required for service delivery
Transaction Records	Minimum 5 years	Legal and audit obligations
KYC Documents	5 years after account closure	Compliance with AML law
Gaming Logs	3 years	Dispute resolution and security
Cookie and session data	1–2 years from end of session	Service functionality

After the retention period ends, data is securely deleted or anonymized.

Your Rights

As a ze66 user, you have several important rights over your own personal information:

Right to Access

You may request details of the information we hold about you at any time. Submit your request through the support team.

Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. We will make the correction within a reasonable time.

Right to Erasure

You may request the deletion of information that is no longer necessary beyond legal obligations. However, it may not be possible to delete all information for an active account.

Right to Object to Processing

You may object to marketing communications or certain types of data processing. This request will be honored where legally possible.

Right to Data Portability

You may request to receive your information in a structured, commonly used format.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be temporarily restricted.

To exercise these rights, contact us at: [email protected] or through 24/7 live chat.

Protection of Minors

Important Notice

ze66 operates exclusively for individuals aged 21 and above. We do not knowingly collect any personal information from those under 21.

If we become aware that a minor has created an account, that account and all associated information will be deleted immediately. If parents believe their child has created an account on our platform, please contact us promptly at [email protected].

Policy Changes & Updates

ze66 reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, we will notify users in the following ways:

A notification will be sent to the registered email address.
A notification will be displayed upon visiting the website.
The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after the updated policy is published will be considered acceptance of the new policy. Therefore, it is recommended that you review this page regularly.

Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us:

Live Chat Support

Our 24/7 live chat support in Bengali is always here for you. Use live chat for the fastest response.

Email Contact

For detailed privacy-related requests, email us at:
[email protected]

Complaint Processing

Upon receiving a privacy-related complaint, ze66 will investigate and respond within a reasonable time. For complex complaints, we may request additional information. If you are not satisfied with our decision, you have the right to file a complaint with the relevant authority.

ze66 Privacy Policy